Frequently Asked Questions
Everything you need to know about our sustainable pet fashion collections.
How do I know which size to order for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest girth, and back length while they are standing to ensure the most comfortable fit.
What materials are used in Pet Impact apparel?
We prioritize high-quality, eco-friendly materials including organic cotton, recycled polyester, and non-toxic dyes to ensure our fashion is as kind to the planet as it is to your pet.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for pet clothing?
We offer a 30-day return policy for items in original, unworn condition with tags attached. For hygiene reasons, please ensure the item is free of pet hair before returning.
Are the garments machine washable?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend checking the specific care label on each garment for best results.
Do you offer international shipping?
Yes, Pet Impact ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.