Returns & Exchanges

At Pet Impact, we want you and your furry companion to be completely satisfied with your fashion purchases, which is why we offer a 30-day hassle-free return policy on all unworn apparel and accessories. Please ensure items are returned in their original condition with all tags attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring that all pet hair is removed and original tags are intact.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing